Privacy Policy

Effective Date: 19 August 2026
Last Updated: 19 August 2026

1. Introduction

FLOVIXA NEXUS VENTURES operates an AI text-to-speech platform that converts text into natural, human-like speech. Users may select AI voices, adjust speed and pitch, and preview audio in real time. This Privacy Policy explains how FLOVIXA NEXUS VENTURES collects, uses, stores, protects and shares personal data when users access the platform, create audio, make payments or contact support. This Policy applies to website visitors, account holders, customers, subscribers and individuals contacting FLOVIXA NEXUS VENTURES. FLOVIXA NEXUS VENTURES handles personal data in accordance with Ghana’s Data Protection Act, 2012 (Act 843). Where applicable, users may raise privacy concerns with the Ghana Data Protection Commission.

2. Personal Data Collected

FLOVIXA NEXUS VENTURES may collect:

name, email address, username, password and account details;
billing details, payment status, transaction references, subscription information, invoices and refund records;
customer-support messages, feedback, complaints and communications;
device, browser, IP address, operating system, log information and approximate location;
cookie identifiers, website-usage data and analytics information; and
marketing preferences and interactions with promotional messages.

3. Text Inputs, Audio Settings and Generated Audio

To provide the AI text-to-speech service, FLOVIXA NEXUS VENTURES may process:

text submitted for conversion into speech;
selected AI voice, speed, pitch and other audio settings;
generated audio, audio previews and download activity; and
generation history or saved audio, where those features are available.

Users should not submit confidential, sensitive, unlawful or third-party information unless they have permission to use it. Users are responsible for the text they submit for speech generation.

Text inputs, audio settings and generated audio may be stored temporarily, retained in a user account or deleted after a defined period depending on the platform’s actual storage settings and selected features. This policy reflects how FLOVIXA NEXUS VENTURES’ confirmed storage and deletion practices.

4. How Data Is Used

FLOVIXA NEXUS VENTURES may use personal data to:

create and manage user accounts;
convert user text into generated speech;
provide voice selection, speed, pitch and real-time preview features;
save user settings, generation history or audio files where available;
process payments, subscriptions, invoices and refunds;
respond to support requests, feedback and complaints;
send account, payment, security, service and legal notices;
improve platform performance and AI text-to-speech features;
detect fraud, misuse, prohibited activity and unauthorised access;
send promotional messages where the user has agreed to receive them; and
meet Ghanaian tax, accounting and legal record-keeping requirements.

5. AI Improvement and Content Review

FLOVIXA NEXUS VENTURES may use submitted text, voice settings or generated audio to test, evaluate or improve the AI text-to-speech service only where this is part of its confirmed operational process. Where an opt-out option is available, users may choose not to have eligible content used for service-improvement purposes.

Automated systems or authorised personnel may review submitted text, settings or generated audio only where necessary for support, security, misuse prevention, quality assurance or legal compliance. This section reflects FLOVIXA NEXUS VENTURES’ actual AI-provider, storage and content-review practices.

6. Payments and Payment Security

Payments may be processed by secure third-party payment providers. FLOVIXA NEXUS VENTURES may receive limited payment information, including payment status, transaction references, billing details, subscription status and invoice records. This information may be used for transaction confirmation, subscriptions, refunds, fraud prevention and dispute handling.

Where accurate for the payment arrangement in use:

All online payments are processed securely through PCI DSS-compliant payment gateways. We do not store your debit or credit card numbers, CVV, or card PIN on our servers.

7. Cookies and Similar Technologies

FLOVIXA NEXUS VENTURES may use cookies and similar technologies to:

keep the website functional and secure;
maintain login sessions and user preferences;
remember cookie choices;
measure website traffic, platform performance and technical errors;
understand use of AI text-to-speech features; and
support promotional activity where permitted.

Users can manage non-essential cookies through the cookie banner, preference tool or browser settings. Please read our Cookie Policy for more information.

8. Data Sharing

FLOVIXA NEXUS VENTURES may share personal data only where necessary with:

AI text-to-speech, audio-processing or cloud-service providers;
website hosting, storage, database and IT providers;
payment and fraud-prevention providers;
analytics, email and customer-support providers; and
professional advisers, regulators, public authorities or law-enforcement agencies where required under Ghanaian law.

FLOVIXA NEXUS VENTURES does not sell personal data.

9. Data Transfers

Personal data may be processed in Ghana. If an AI, hosting, payment or other service provider processes personal data outside Ghana, FLOVIXA NEXUS VENTURES will use reasonable safeguards for that processing. This policy reflects the actual provider and data-storage arrangements. Personal data remains protected in accordance with Ghana’s Data Protection Act, 2012 (Act 843).

10. Data Retention

FLOVIXA NEXUS VENTURES retains personal data only for as long as reasonably necessary.

This may include retaining:

account details while an account is active and for an appropriate period afterwards;
text inputs, audio settings and generated audio according to actual platform-storage settings;
payment, invoice, subscription and refund records for accounting, tax, fraud and dispute purposes;
support communications for customer-service and record-keeping purposes; and
limited information temporarily in secure backup systems.

Exact retention periods will be confirmed in line with FLOVIXA NEXUS VENTURES’ operational requirements and Ghanaian legal obligations.

11. Data Security

FLOVIXA NEXUS VENTURES uses reasonable security measures, including:

secure website connections;
access controls and account authentication;
restricted staff access;
secure third-party payment providers;
security monitoring and fraud-prevention measures; and
confidentiality procedures and regular security reviews.

These measures support FLOVIXA NEXUS VENTURES’ obligations under Ghana’s Data Protection Act, 2012 (Act 843). However, no online service, platform or data transmission can be guaranteed completely secure.

12. User Rights and Privacy Requests

Users may request to:

access personal data held about them;
correct inaccurate, incomplete, irrelevant, excessive or outdated information;
request deletion of eligible personal data;
withdraw marketing consent;
unsubscribe from promotional communications; and
raise a concern about how their information is handled.

FLOVIXA NEXUS VENTURES may require identity verification before processing a request. Some information may need to be retained for payment, tax, fraud, dispute or legal purposes. Requests are handled in accordance with Ghana’s Data Protection Act, 2012 (Act 843). Where applicable, users may contact the Ghana Data Protection Commission.

13. Children’s Privacy

The platform is not intended for children to independently create accounts or make payments. FLOVIXA NEXUS VENTURES does not knowingly collect children’s personal data without appropriate parental or guardian involvement. A parent or guardian may contact the Company about child-data concerns. Any child-data processing will be handled in line with Ghana’s Data Protection Act, 2012 (Act 843).

14. Third-Party Links and Services

The platform may link to payment providers, social-media pages or other external services. These third parties operate under their own privacy policies. FLOVIXA NEXUS VENTURES is not responsible for third-party privacy practices outside its control.

15. Policy Updates

FLOVIXA NEXUS VENTURES may update this Privacy Policy for changes in AI services, security, operations or requirements under Ghana’s Data Protection Act, 2012 (Act 843). The latest version will display the Effective Date and Last Updated Date. Material changes may be communicated through the website, user account or email where appropriate.

16. Contact Us

Company Name: FLOVIXA NEXUS VENTURES
Website: flovixanexusventures.com
Info Email: info@flovixanexusventures.com
Support Email: support@flovixanexusventures.com
Address: GJ-069-4112, House Number C261/T, Choice-Weija, Nii Danyina-Nse Street, Near Ikem Guest House, Accra, Ghana