Data Usage Policy

Effective Date: 19 August 2026
Last Updated: 19 August 2026

1. Introduction

This Data Usage Policy explains how FLOVIXA NEXUS VENTURES uses data collected through its AI text-to-speech Platform. It should be read with the Privacy Policy, Cookie Policy and Account & Data Deletion Policy. Data use is guided by Ghana’s Data Protection Act, 2012 (Act 843).

2. Account and Platform Data

Account and usage data may be used to:

create and manage Accounts;
secure login and Account access;
save User preferences, including selected voices, speed and pitch settings where available;
maintain Platform records and respond to Account enquiries; and
identify technical problems and improve Platform performance.

3. Text Inputs and Generated Audio

Text submitted by a User is processed to generate the requested speech output. Selected AI voice, speed, pitch and other settings are used to create audio and real-time previews. Generated Audio, generation history and download information may be stored where those features are available. This policy clearly states that Text Input and Generated Audio can be used for service improvement, testing or quality assurance. Users should not submit confidential, sensitive or third-party information without the required authority or permission.

4. AI Service Improvement

FLOVIXA NEXUS VENTURES may use Platform information to improve AI text-to-speech performance, reliability and User experience. Text Input, settings or Generated Audio can be used for AI improvement. So, users can opt for the available option. Automated tools or authorised personnel may review Content only where needed for support, security, quality checks, abuse prevention or legal compliance.

5. Payment and Subscription Data

Payment and Subscription data may be used to:

confirm and process authorised Payments;
manage Subscriptions, renewals, upgrades, cancellations, invoices and Refunds;
prevent fraudulent or unauthorised Payments;
respond to payment disputes and support requests; and
meet Ghanaian accounting, tax and record-keeping obligations.

6. Payment Security

Where accurate for the payment arrangement in use:

All online payments are processed securely through PCI DSS-compliant payment gateways. We do not store your debit or credit card numbers, CVV, or card PIN on our servers.

7. Support and Communications Data

User information may be used to:

respond to support requests, complaints and feedback;
send Account, Payment, Subscription, security and service notices;
send promotional messages only where the User has agreed to receive them; and
maintain records of support interactions for service quality and security purposes.

8. Security, Fraud and Misuse Prevention

Data may be used to:

detect suspicious Account activity;
prevent fraud, misuse and unauthorised access;
investigate breaches of the Terms & Conditions;
protect Users, the Platform and the Company’s systems; and
apply access controls, security monitoring and reasonable safeguards.

9. Analytics and Website Improvement

Website and Platform information may be used to:

measure visitor activity and Platform performance;
identify errors and technical issues;
improve navigation, Account features and AI text-to-speech tools;
understand feature use, including voice selection, speed, pitch and preview activity; and
measure promotional activity where permitted.

Aggregated or anonymised information may be used where appropriate.

10. Data Sharing for Service Delivery

Data may be shared only where necessary with:

AI text-to-speech, cloud-computing and audio-processing providers;
hosting, storage, database and IT-service providers;
payment and fraud-prevention providers;
analytics, email and customer-support providers; and
professional advisers, regulators, public authorities or law-enforcement agencies where required under the laws of the Republic of Ghana.

FLOVIXA NEXUS VENTURES does not sell personal data.

11. Retention and Deletion

Data is retained only for as long as reasonably necessary. Account, Text Input, Generated Audio, Payment, Subscription, Refund, fraud and support data may be retained for the relevant service, security, payment, tax or legal purpose. Eligible deletion requests are handled under the Account & Data Deletion Policy. Limited information may remain temporarily in secure backup systems.

12. User Choices and Rights

Users may, where applicable:

request access to their data;
correct inaccurate or incomplete information;
request deletion of eligible data;
withdraw marketing consent;
unsubscribe from promotional communications;
manage non-essential cookie preferences; and
raise a data-handling concern.

Identity verification may be required. Requests are handled in line with Ghana’s Data Protection Act, 2012 (Act 843).

13. Policy Updates

FLOVIXA NEXUS VENTURES may update this Policy for changes in AI services, Platform features, security, operations or Ghanaian legal requirements.

14. Contact Us

Company Name: FLOVIXA NEXUS VENTURES
Website: flovixanexusventures.com
Info Email: info@flovixanexusventures.com
Support Email: support@flovixanexusventures.com
Address: GJ-069-4112, House Number C261/T, Choice-Weija, Nii Danyina-Nse Street, Near Ikem Guest House, Accra, Ghana