Effective Date: 19 August 2026
Last Updated: 19 August 2026
1. Introduction
This Digital Delivery & Access Policy applies to digital AI text-to-speech services purchased through FLOVIXA NEXUS VENTURES. The Company provides digital access only and does not ship physical goods. This Policy is governed by the laws of the Republic of Ghana.
2. Digital Services Covered
This Policy may apply to:
- AI text-to-speech subscriptions;
- usage-based text-to-speech services;
- AI voice-generation services;
- Generated Audio previews and downloads; and
- paid access to Platform features, where offered.
3. Purchase Confirmation
Users should receive a purchase confirmation after a successful payment. Confirmation may appear on the payment page, be sent by email or be available in the User’s Account. A confirmation may include payment details, Subscription details, service-access details or a transaction reference.
4. Access to Text-to-Speech Services
Users may access AI text-to-speech features through their Account after payment is successfully confirmed. Access may include AI voice selection, speed controls, pitch controls, real-time audio preview and Generated Audio downloads, where available. Available features depend on the selected plan or service. Users must provide accurate Account and email information to receive service communications and access details.
5. Generated Audio Availability
Generated Audio may be made available through the Platform, User Account, preview feature, download link or another stated method. The availability of Generated Audio, saved files and generation history depends on the User’s plan and the Platform’s active features. Users are responsible for downloading or saving audio files they want to retain, where downloading is available.
6. Subscription Access
Subscription access may continue for the relevant paid billing period. Renewals, upgrades, downgrades and cancellations must follow the terms shown at checkout or in the User’s Account. Access may be restricted or end when a Subscription expires, is cancelled or cannot be renewed. Cancellation of a Subscription does not automatically create a right to a refund.
7. Failed or Delayed Access
Users should contact official support if payment is confirmed but Platform access or Generated Audio is not available. FLOVIXA NEXUS VENTURES may request the User’s Account email, transaction reference, selected service and relevant generation details to investigate the issue.
Delays may occur due to payment review, fraud checks, technical issues, maintenance or incorrect User information. Where a verified technical issue affects paid access, the Company may provide appropriate support in line with the Refund & Cancellation Policy.
8. User Responsibilities
Users are responsible for:
- providing accurate Account, billing and contact information;
- keeping Account credentials secure;
- reviewing selected plan details before payment;
- checking submitted text and selected voice, speed and pitch settings before generation;
- saving Generated Audio where they wish to retain it; and
- reporting payment or access issues promptly.
9. Service Availability
FLOVIXA NEXUS VENTURES aims to maintain reliable access to its Platform.
Access may be interrupted because of maintenance, security checks, system updates, payment-provider issues or events outside the Company’s reasonable control. The Company may update, change, suspend or discontinue features where reasonably necessary. The Company does not guarantee uninterrupted or error-free service.
10. Payment Security
Where accurate for the payment arrangement in use:
All online payments are processed securely through PCI DSS-compliant payment gateways. We do not store your debit or credit card numbers, CVV, or card PIN on our servers.
11. Policy Updates
FLOVIXA NEXUS VENTURES may update this Policy due to changes in digital services, payment processes, security practices or Ghanaian legal requirements. The latest version will display the Effective Date and Last Updated Date.
12. Contact Us
Company Name: FLOVIXA NEXUS VENTURES
Website: flovixanexusventures.com
Info Email: info@flovixanexusventures.com
Support Email: support@flovixanexusventures.com
Address: GJ-069-4112, House Number C261/T, Choice-Weija, Nii Danyina-Nse Street, Near Ikem Guest House, Accra, Ghana
